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Government announce overhaul of ‘broken’ housing complaints system

Thu 31 Jan 2019


The newly announced Housing Complaints Resolution Service will be created to help both homeowners and tenants to know where to go when things go wrong. For first time ever, private landlords will also be legally required to join a housing redress scheme – with a fine of up to £5,000 if they fail to do so.
 
NALS believes that for too long consumers have faced difficulty identifying where to take their property related complaints because each redress scheme has their own specialism. We welcome Government’s recognition that this must change. 
 
Plans for the Housing Complaints Resolution Service and bringing landlords into a redress scheme are positive moves which will help to improve the private rented sector. NALS looks forward to contributing to the development of the new service.

"Living Property have fully managed my three rental properties in Bungay for several years now. I have always found Kim and Paula to be efficient, professional, proactive and friendly. Dealing with them has become like dealing with friends. The agency’s monthly management fee is very reasonable. I am often abroad, and I particularly value the fact that when tenants move in or out, the staff deal with all the utility companies, meter readings, Council Tax, etc. In the early days, when I managed the properties myself, this was nothing but hassle, worry and aggravation, but not any more. Paula makes regular inspections of the properties and reports back to me. She is not greeted by the tenants with suspicion or misgiving but is welcomed in, sometimes with tea and pastries! I have no hesitation in recommending Living Property both to landlords and tenants. Dr C. Goodden (landlord)"
Dr C Goodden (Landlord)